Requesting Support
Email Support
You must use our Support Ticketing service for email support which is available at:
http://www.2brightsparks.com/help/index.php?pf=usr
Support Ticketing ensures we keep the appropriate records of your support request and our response history to you. This helps us deliver a better service to all our customers as we respond more quickly, audit the effectiveness of our responses, and generally improve the quality of our support. In addition, analysis of our support performance, and the frequency level of specific support requests also leads to improving our software.
We trust you understand the importance we place on the high quality of our software and service, and therefore we must follow procedures that are of greatest benefit to the majority of our users. Direct email support requests will be ignored.
The Technical Support Wizard
If after reviewing the help file and online support resources you continue to experience difficulties using SyncBackSE, you may submit a support ticket. The new Technical Support Wizard creates a special file that provides the essential information we require when you submit your ticket.
You can open the Technical Support Wizard by clicking on the help menu and choosing the "Technical Support Wizard" item from the drop down list:
You may now choose items to include, select the profile, then click "Create":
An informational window will open showing where the support zip file has been saved to:
The Technical Support Wizard will create a zip file similar to those shown in the screenshot below:
The Support Zip File created by the wizard may then be attached to a Support Ticket.
All Content: 2BrightSparks Pte Ltd ⌐ 2003-2006